Refund policy


At Yogvalley, we are committed to providing you with the best online shopping experience. We strive to ensure that your order is delivered to you in a timely and efficient manner. Please read our Shipping and Delivery Policy to understand how we process orders, handle shipping, and manage returns.

 

Shipping Information:

  1. Order Processing: Once you place an order on yogvalley.in, we begin processing it within [72 hours/ 3 days] of order confirmation. Please note that orders are processed on business days (Monday through Friday, excluding public holidays).
  2. Shipping Method: We partner with reliable courier services to ensure safe and secure delivery of your products. The shipping method and delivery timeframe may vary depending on your location.
  3. Delivery Time: Estimated delivery times will be 6-10 Days from the date of order received.
  4. Tracking Information: Once your order is shipped, you will receive an email with tracking information, allowing you to monitor the progress of your delivery.

Return and Exchange Policy:

We offer free and easy size exchanges!

  1. Exchange requests must be raised within 3 days of delivery.
  2. Exchanges are allowed for a different size or colour of the same product (subject to availability).

  3. If you want a different product, please request a return and use the store credit to purchase your preferred item.

Yogvalley is not liable for loss of garments in transit during return/exchange.

  1. Return requests must be raised within 4 days of receiving the product.
  2. Returns are eligible for store credit only.
  3. Store credit will be issued once the returned product passes our inspection. It takes around 12-15working days.
  4. Non-returnable/non-exchangeable items: accessories (blocks, yoga wheels, yoga mats, etc.)

Note:

  1. Store credit for returns will be issued after deducting ₹100 for shipping.


 

Important Details :-

  1. Items must be in original condition with packaging and tags attached.

  2. Items must be returned to our warehouse before an exchange/credit can be issued.

  3. If you receive an incorrect product, email us at yogvalleysocial@gmail.com within 4 days, with photos, and keep the product unworn/unwashed.

  4. In case of damage accessory pls make a video and share it to yogvalleysocial@gmail.com with 4days.

  5. For sets/bundles, the entire set must be returned.

  6. Yogvalley reserves the right to decline requests that don’t meet the policy criteria.

  7. Return /exchange process takes 10–12 days to complete.

  8. We do not provide refunds only store credit.

Please note that our shipping and return policies may be subject to change, and the most up-to-date information will always be available on our website.

For any further assistance or queries regarding shipping, delivery, or returns, please don’t hesitate to contact our Customer Support team at yogvalleysocial@gmail.com

Thank you for choosing Yogvalley for your shopping needs. We appreciate your trust in us and are committed to providing you with a seamless and enjoyable shopping experience.